Refund Policy

Because our tours are digital products with immediate access, our refund rules are as follows.

Within 14 days of purchase, you may request a full refund if your QR code has not been activated or used.

After activation, we cannot refund the purchase, except if the tour does not work and we cannot fix the problem within a reasonable time, or if the product is substantially different from its description.

How to request. Email catherine@adammatravel.com with your order number or the email used to purchase. Approved refunds are issued through Paddle to your original payment method.

Technical problems. If you cannot access your tour, contact us first. We will help you fix the problem or send a replacement code.

Nothing in this policy limits your statutory rights as a consumer.